Our customers are surveyed based on their experience with us. Feedback from customers help us to do our job better. Our customers rate us on how prompt, courteous, knowledgeable, tidy and helpful we are, as well as their overall satisfaction with our performance.

"I had no problem getting service and when I did the contractor explained everything. I like the fast service. And the problem is solved!" Francis - Newsoms, VA

"Contractor and each employee were at all times courteous, the type of people with whom it is a pleasure dealing with. Their dedication to cleaning up after themselves each day before they left the premises was great. I can't recall ever before dealing with a contractor who left as good a lasting impression....I told him when he left that his crew would be a hard act to follow." Holt - Franklin, VA

"I purchased the service/maintenance agreement from my service technician. I did not have one previously. Given straight facts about my system and its reliability by the technician. I felt that I could trust him - that he wasn't being dishonest in any way. He was knowledgable and well trained." Patrick - Franklin, VA

"We are very pleased with the 18 Seer American Standard Heat Pump which has the UV Light and Electronic Air Cleaner. Our air handler ...had been contaminated by grey water...but the mold conditions growing inside the air handler had not been reported/discovered by my previous service company...and was discovered by the homeowner, tested and mold spore counts exceeded 14,000 per cu. ft. of air by the time I called Henderson Heat & Air, Inc for a proposal to rid our home of mold. Now the air quality is so greatly improved the whole house smells like a new home. The UV Light was the key component and understanding how it breaks down mold DNA so that it cannot replicate made investment in this a great value for us. Teresa - Ivor, VA

"The contractor was very prompt, polite and knowledgeable. He took the time to explain to me exactly what was wrong. Even though I didn't completely understand the explanation, I appreciated the fact that he didn't talk down to me. Also it was a wet, nasty day and muddy outside. I noticed that he took great care not to track mud into the house by always putting plastic shoe covers over his shoes each time he had to come in. Overall, a great experience. I would definitely use them again. Jeffrey - Franklin, VA

"My experience was very good. The contractor was very knowledgeable about the product. He was also very sympathetic to my needs, he would call and update me as to when he was able to perform the job." Scott - Franklin, VA

"I called you Friday at about 9:00 am. You said that you would have the men out between 10 & 12 the same day. They were here at 10:30 am. That in itself was a miracle, as it was one of the hottest days of the year. I was fully expecting to hear that it was going to be a few days before you could come out here. Scott and Colby were courteous and professional, and did an excellent job. I got your number from the yellow pages, and you folks really did live up to your ad." Charlotte - Carrsville, VA

"Henderson Heat & Air is without question the Best! We have dealt with numerous contractors but always find Jim and his staff the most knowledgeable, competitive price wise and overall the best to work with. We highly recommend them to friends and neighbors as well as business associates. Kathy - Franklin, VA

"Very good work ethics. I finally found someone I could depend on coming when needed and doing a good job without price gouging." Thomas - Suffolk, VA

"From start to finish everything was excellent. Henderson Heat & Air owner and employees were wonderful. They treated my home as if it were their home. This has been a very pleasant experience for us. We have not had this good of service on anything we had previously done (roofing, siding, remodeling, etc.). They should be commended for a job well done. You just don't find good, caring people like them anymore." Rod - Franklin, VA